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Frequently Asked Questions
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Frequently Asked Questions
Getting Started
Is a Jamcast account required?
No. A Jamcast account is only necessary if you want to try/buy Jamcast Premium. Your Premium license is associated with the Jamcast account you create. Use Facebook or Google+ for fastest registration.
What operating systems are supported?
Jamcast works great on x86/x64 versions of Windows Vista SP2, Windows 7 SP1, Windows 8, Windows 8.1, Windows Server 2008 SP2, Windows Server 2008 R2 SP1, Windows Server 2012, Windows Server 2012 R2, and Windows 10.
The Microsoft .NET Framework 4.5.2 is required and will be installed at installation time if not already present on the target machine.
What about Jamcast for Mac/Linux/Android/iOS/etc.?
No support for non-Windows operating systems is planned at this time.
Using Jamcast
There is a delay between the audio on the computer and the audio I cast. Why?
This is mostly attributed to the initial buffering of audio on the device side. All streaming media players buffer audio to overcome network glitches, etc. The size of the buffer and subsequent duration of playback delay will vary by make/model of playback device.
Can I mute system sounds when casting desktop audio?
No, when casting desktop audio the entire Windows mix -- including system sounds -- are streamed to the device.
Can I mute the audio on the computer when casting desktop audio?
Sometimes, but on most systems changes to the audio volume on the computer affects the audio stream as well. Consider upgrading to
Jamcast Premium
for this functionality and more.
Is direct audio casting from Windows Store apps supported?
Not currently, but we're working on it. In the meantime, using the Cast Desktop Audio feature with Windows Store apps works great!
How do I activate my Jamcast Premium trial license?
It's very easy,
click here
for instructions.
I just purchased a Premium license, how do I activate it?
It's very easy,
click here
for instructions.
Other
Is Jamcast Media Server still supported?
Yes, Jamcast Media server downloads are available
here
. Jamcast Premium license holders can still receive
product support
as well.
What payment options are available?
We accept Visa, Mastercard, American Express, Discover, and Paypal via our
secure checkout
process. Thanks for your business!